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FAQs

Below are some of are common questions

Yes — 100%! Our mineral sunscreen is made with organic, natural ingredients that are gentle on even the most sensitive skin. It’s free from harsh chemicals, fragrances, and preservatives, making it ideal for babies, toddlers, and children with eczema or allergies.

Not at all. Our formula has been carefully developed to absorb quickly, leaving no white cast and no greasy residue — just smooth, nourished skin and happy, sun-safe kids.

Yes! Our sunscreen is water-resistant for up to 80 minutes, making it perfect for beach days, pool splashes, and backyard fun. Just remember to reapply after swimming, towel drying, or every two hours for full protection.

Absolutely. We’re proud to say our sunscreen is reef-safe, meaning it contains no oxybenzone or octinoxate — two common ingredients known to harm marine life. It’s also packaged with sustainability in mind, because protecting the planet matters to us too.

All of our products are proudly made in Australia to meet our country’s high standards for sun care. We’re mums ourselves, so we’ve made sure it’s a product we’d use (and do use!) on our own kids every day.

Natural Sun was created by two Australian mums who couldn’t find a sunscreen that was organic, natural, safe, effective, and kid-friendly — so we made it ourselves. Our sunscreen is organic, mineral-based, and designed to make sunscreen time easy and fun, with bright packaging kids love and a formula parents trust.

Our sunscreen is safe for babies 6 months and older, kids, and adults alike! For babies under 6 months, we always recommend speaking with your healthcare provider before applying any sunscreen.

Yes, our sunscreen is TGA (Therapeutic Goods Administration) approved in Australia, meaning it meets strict safety, efficacy, and quality standards for sun protection.

We recommend using around 1 teaspoon per limb and 1 teaspoon each for the front, back, and face/neck. That’s about 7 teaspoons (35ml) for full-body coverage. Reapply every 2 hours or after swimming, sweating, or towel-drying.

Yes! We’re proud to say our sunscreen is cruelty-free and vegan-friendly — no animal testing, ever, and no animal-derived ingredients.

No, our sunscreen is made with non-nano zinc oxide, which means the particles are large enough not to be absorbed into the bloodstream, but still small enough to rub in clear and protect the skin effectively.

Postage/Shipping FAQs

Yes, we offer standard shipping nationwide, including all metro, regional, and remote areas across Australia.

Standard shipping is $5.95.

Standard shipping typically takes 2–5 business days, depending on your location. Deliveries to metro areas usually arrive faster, while regional and remote areas may take a little longer.

Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number, so you can follow your parcel every step of the way.

We ship via reliable Australian courier partners such as Australia Post and other trusted carriers to ensure your order arrives safely and on time.

Due to the nature of our product and for health and safety reasons, we’re unable to accept returns or exchanges on sunscreen products, even if unopened. We appreciate your understanding and encourage you to reach out with any questions before placing your order — we’re always here to help!

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